Tenants FAQ:

 

1.         What are the requirements to be able to rent a property from your company?

 

To qualify to be a prospective tenant, we require a credit score of 600 or higher. However, if the only negative accounts on a credit score are from medical bills or student loans, we take that into consideration. We also require proof of your income and that your income be at least three times the rent in gross monthly income. Proof of income can be in the form of pay-stubs, tax returns and/or bank statements. Any criminal charges are a case by case basis. We will also request a rental history verification form be sent to and filled out by your current landlord. We basically compile all your information for our owners and they have final approval of your application.

 

2.         How can I schedule a showing to see one of your available rental properties?

 

Our properties are either vacant and are available to view or they are occupied and not quite ready to be shown yet.

• Vacant Properties – are on a digital lockbox and you can schedule your own appointment to view them by clicking on the SCHEDULE VIEWING. Fill out the form, upload photo ID and you will be sent a code to access the lockbox

• Occupied Properties – in the description of the property, it will say when the property is available to be viewed. On or after that date, you can schedule an appointment to view it via the digital lockbox

 

3.         What are the application fees?

 

Our Application Fee is $75 per person over the age of 18.  All persons residing in the property over the age of 18 must apply, be qualified and be a leaseholder. Only persons under the age of 18 are allowed to be listed as Occupants on the lease.

 

4.         What is the processing time for an application?

 

Applications are processed on a first come, first serve basis. Once all information has been submitted, turn around time is usually within 24 hours. However, that also depends on how quickly we are able to obtain your rental history from your current landlord.

 

5.         What is your pet policy?

 Pets are allowed unless the property specifically states otherwise or any other pet restrictions from the owner. We require a non-refundable pet fee for each pet and no more than two (2) pets per property. All tenants with a pet, Assitance Animal or ESA Animal must fill out a pet application through Pet Screening. We require a non-refundable pet fee for each pet and no more than two (2) pets per property. Pet Screening will give your pet a "paw score" and that will determine your monthly pet rent which is paid monthly in addition to your rent

 

6.         What is the security deposit on one of your rentals?

 

Security deposits are typically one month’s rent unless otherwise stated.

 

7.         Do you require renter’s insurance?

 

Yes, we require our tenants to obtain a renter’s insurance policy.  However, if you do not want to acquire a full renter’s policy, we offer a liability only policy which protects you from any accidental damage to the property you may cause.

 

8.         How do I pay my rent each month?

 

We accept on-line payments through your tenant portal, money orders or personal checks. We do not accept cash.

 

9.         How do I submit a maintenance request?

 

Once you have signed a lease for one of our properties, you will be sent a link to set up your tenant portal. Through the portal you will be able to submit on-line maintenance requests.

 

10.         What if I have an emergency at my rental property?

 

Please call our office 24/7 for any emergency. You will be prompted to leave a message and we will return your call.  Please do not submit emergency requests on-line as on-line maintenance requests are not monitored after hours or on weekends.

 

11.       Can I hang pictures on the walls of my rental?

 

Only if picture nails are used. Any holes left in the walls will require you to spackle and paint those holes upon move out.

 

12.       Can I install a satellite dish at my rental property?

 

Yes, but only on a pole in the backyard. You may not install any dishes attached to the roof or building in anyway and they must be removed when you vacate the property.

 

13.       Can I paint the bedroom  or any room in the property?

 

No, painting is not allowed unless approved by the owner and the color has been agreed upon.

 

14.       Can I change the locks on the doors at my rental property?

 

No, please contact our office for prior owner approval before changing any locks.

 

15.       What if I have to break my lease?

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  If for any unforeseen reason you need to break your lease, contact our office immediately so we can discuss options. The lease does not have a "lease break" clause, but we do have options and will work with you